INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How much can i fit in the small pouch?

Popular choices of usage for the small pouch are things like skincare products, suncreams, your handbag makeup bag and many other possibilities. 

Explore our social media pages for a more visual idea of how much can fit in these pouches!

How much can i fit in the large pouch?

The large pouches are deceivingly spacious! From toiletry bags, baby essentials, or all of your bikinis on holiday. They’re extremely volatile & the options are endless.  

Explore our social media pages for a more visual idea of how much can fit in these pouches!

How do i select multi coloured letter patches?

Choose multi-coloured letters from the dropdown menu. Then, in the personalisation box, add your colour choice(s). 

How long will it be before i receive my pouch?

Please allow 3-5 working days for standard delivery options, before receiving your tracking information. 

However, if you require the pouch sooner, you can choose an upgraded shipping option. The quickest being 2 working days!

How Many Letters can i add to a small pouch?

Up to 5 letters generally on a small pouch, however there are some letter variations where we can fit 6 on one row. 

If you require any additional letters than the options provided to order online, please contact us via email on orders@viennabespoke.co.uk to speak to our team. 

how many letters can i add to a large pouch?

Up to 6 letters generally can be fitted per row on a large pouch, however there are some letter variations where we can fit 7 on one row (e.g. letter I). 

If you require any additional letters than the options provided to order online, please contact us via email on orders@viennabespoke.co.uk to speak to our team. 

Can the pouches be washed?

When cleaning your pouch, please only use a cold, hand-wash machine setting. Alternatively, the best option we suggest is to soak the pouch in a cool cleaning solution, to avoid any discolouration or damage. 

If in doubt, use a professional service. 

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Please contact the team via email on orders@viennabespoke.co.uk

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